We hope you are happy with your purchase from Wild West Boot Store, but if for any reason you need to make a return we want to make the process as easy as possible,

Terms and conditions

~Returned merchandise must not show any signs of wear, and must be returned with all of its original packaging.  If your return item includes a boot box, please do not use that box as shipment packaging.  In order to resell the item, we need the original packaging to be intact. 

~To ensure that your footwear does not show any signs of wear, be sure to walk only on carpeted areas until you are sure they fit properly.

~ Returns for a full refund are accepted for up to 30 days from the time that you receive your order.  After 30 days, a 15% restocking fee is applied, or you can chose to make a full value exchange for up to 90 days.

~Return shipping costs are the buyers responsibility.

RETURNS

~If you wish to return your order for a refund, simply follow these instructions.

  1. Please ensure that all of our previous mentioned terms and conditions are met.
  2. Check the refund box on the packing slip included with your order, and place the packing slip in the box with the item you are returning.
  3. Ship your order back to the address below. You can choose any shipping carrier you prefer, but please include adequate insurance in the event that the package is lost or damaged.

    Wild West
    Attn: Returns
    802 Hwy 17 S.
    Surfside Beach, SC 29575
Refunds are typically processed within 1 to 2 days. 

    EXCHANGE

    ~If you wish to exchange your order for another product, you can simply return it for a refund following the steps above, and place a new order. Or, you can follow the instructions below. 

    1. Please ensure that all of our previous mentioned terms and conditions are met.
    2. Contact us and let us know what product you would like in exchange so we can verify the availability of the product and issue you an RA number.
    3. Once your RA number is obtained, check the exchange box on the packing slip provided with your order, and write your RA number on the space provided. Include the packing slip with the item you are returning for an exchange.
    4. Ship your order back the address below. You can choose any shipping carrier you prefer, but please include adequate insurance in the event that the package is lost or damaged.

      Wild West
      Attn: Internet Return
      802 Hwy 17 S.
      Surfside Beach, SC 29575
    Once we receive and inspect the returned item, we will ship the exchange to you.  Exchanges are typically processed within1 to 2 days. 
      Any further questions? Contact us